Refund Policy
Last updated: 25 July 2026
This Refund Policy explains how Rungreen Business Venture Pvt. Ltd. ("Rungreen", "we", "us", "our") handles refunds, cancellations, payment issues, event changes, and service booking payments for Rungreen and UltraWarrior events.
1. General Policy
Event registrations, race tickets, bib bookings, and participation fees are generally non-refundable once confirmed. This is because event production costs, permits, kits, vendor commitments, timing systems, staffing, and logistics are planned in advance.
2. Event-Specific Refund Rules
Some events may publish their own refund, transfer, deferral, or cancellation rules on the event page, registration form, or participant communication. If event-specific rules are provided, those rules will apply for that event.
3. Duplicate or Failed Payments
- If your account is debited more than once for the same registration, contact us with payment proof and transaction IDs.
- After verification, duplicate payments will be refunded to the original payment method where applicable.
- If payment fails but money is deducted, the payment gateway or bank may automatically reverse the amount according to their timeline.
4. Refund Processing Timeline
Approved refunds are normally initiated within 7 to 10 working days after verification. The final credit timeline depends on the payment gateway, card network, bank, or UPI provider. Gateway charges, convenience fees, taxes, or processing charges may be non-refundable unless required by law or confirmed otherwise by Rungreen.
5. Participant Cancellation or No-Show
Refunds are not provided for participant cancellation, non-attendance, late arrival, illness, travel disruption, incorrect category selection, or failure to collect a race kit, unless an event-specific policy states otherwise.
6. Transfers, Category Changes, and Deferrals
Transfer of registration to another participant, distance or category changes, and deferral to a future event are subject to event-specific availability, operational deadlines, and approval by Rungreen. Additional charges may apply.
7. Event Postponement, Modification, or Cancellation
If an event is postponed, modified, relocated, or cancelled due to weather, safety concerns, government instructions, permissions, venue issues, public health restrictions, natural events, or other circumstances beyond our reasonable control, Rungreen may offer one or more remedies such as revised dates, adjusted formats, partial entitlements, deferral, or credits, based on the situation and event-specific communication.
8. Corporate Events and Service Bookings
Refunds for corporate event management, rentals, CSR activations, manpower, production, or custom event services depend on the signed proposal, purchase order, invoice terms, cancellation timeline, vendor commitments, and work already completed.
9. How to Request a Refund Review
To request a refund review, email us with the following details:
- Registered participant or billing name.
- Event name, ticket category, and order or transaction ID.
- Registered mobile number and email address.
- Payment proof or bank debit screenshot, if relevant.
- Reason for the request.
10. Contact
Rungreen Business Venture Pvt. Ltd.
Lucknow, Uttar Pradesh, India
Email: support@rungreen.in
Phone: +91-8887608236